# Messages

The "Messages" section holds the bot's conversations with all its contacts — from Telegram, VK, MAX, Viber and the website chat. Here you can see what a person wrote to the bot and what the bot replied, and here you can reply yourself: the message goes to the person in the same channel on behalf of the bot.

The section opens with the "Messages" item in the bot's menu.

## What you need

- **A Pro subscription.** The section works with a subscription. What else depends on it is on the [What is available without Pro](https://support.watbot.org/billing/without-pro) page.
- **A connected channel.** A conversation appears when a person has written to the bot in one of the [connected channels](https://support.watbot.org/chatbots/channels). You cannot be the first to write to a person who is not among the contacts.
- **The messaging permission — for team members.** The bot's owner always sees the section, a team member sees it if their role has the "Messaging with customers" permission. See the [Operator's work](https://support.watbot.org/chatbots/messages/operator) page for details.

## How the section is arranged

The window is divided into three parts:

- on the left — the list of conversations: the one with the latest message is at the top;
- in the centre — the conversation with the chosen contact and the reply field;
- on the right — a panel with the contact's card: their data, tags and variables.

![Messages section: dialog list, conversation and contact card](https://support.watbot.org/_media/en/01-chatbots/06-messages/_images/messages.webp?v=1791781230)

On a phone, the screen fits one part: first the list of conversations, and after you choose one — the conversation. The arrow in the conversation's header returns to the list.

New messages appear on their own, there is no need to refresh the page.

## Pages in this section

- [Conversations and messaging](https://support.watbot.org/chatbots/messages/dialogs) — the list of conversations and search, the message feed, sending text and files, reply templates, the conversation view and sound.
- [Operator's work](https://support.watbot.org/chatbots/messages/operator) — how the bot hands a conversation over to a human, pausing and disabling the bot for a contact, the "correspondence only" mode, team members' permissions.

## Website visitors

If the bot has a web chat connected, every visitor who opens the chat on the website becomes a contact, and their conversation appears in the common list. You can reply to them the same way as in a messenger: the reply arrives in the chat on the website. How to connect the web chat is on the [Web chat](https://support.watbot.org/chatbots/channels/web) page.

## Testing the bot

The conversation you have while testing the bot in the builder does not get into the section.