# Accepting payments

This section is about the money your customers pay you: for a product in a chatbot, for an order in a shop, for a course in an online school. Paying for the platform itself — the Pro subscription and additional services — is described in the [Plans and billing](https://support.watbot.org/billing) section.

## How accepting money works

The platform does not take money into its own account and does not hold it. You connect your own shop, terminal or cash desk in a payment system, and then it goes like this:

1. The customer gets to the payment step — in a bot scenario, in the shop cart or on a course page.
2. The platform creates a payment in your payment system and gives the customer a link to its payment page.
3. The customer pays on the payment system's side. The money goes straight to your account there.
4. The payment system sends the platform a payment notification. After it, the bot continues the scenario, the order becomes paid and the student gets access to the course.

The platform does not see or store card details.

## What you need

- **A contract with the payment system.** Access keys are issued in its dashboard — you cannot connect payments without them.
- **A notification URL.** For some systems it has to be copied from the platform into the payment system's dashboard. Without it the platform will not know that the customer has paid.
- **A Pro subscription** — to accept payments in a chatbot. More on the [What is available without Pro](https://support.watbot.org/billing/without-pro) page.

## Two places to connect

A payment system is connected where you sell. These are two independent settings: keys entered in one place do not work in the other.

| Where you sell | Where to connect | Page |
|---|---|---|
| In a chatbot — with [payment blocks](https://support.watbot.org/chatbots/blocks/payments) | In the bot: "Settings" → the "Integrations" tab. Each bot has its own connections | [Bot payment systems](https://support.watbot.org/payments/bot-integrations) |
| In a shop and an online school | In the project: "Settings" → the "Accepting payments" tab. Connections are shared by the project's sections | [Project payment systems](https://support.watbot.org/payments/project-accounts) |

Shop blocks in a chatbot and a shop storefront in a mini app have no connections of their own: an order is paid through the payment system chosen in the shop itself. Shops are covered in the Shop section, schools in the [Online schools](https://support.watbot.org/schools) section, mini apps in the [Mini apps](https://support.watbot.org/mini-apps) section.

## Which payment systems are available

Your account shows only the systems that are enabled on your platform, so the list may be shorter.

- **YooKassa** — in the bot and in the project. Sends receipts.
- **YooMoney** — in the bot only: payment to a wallet, in roubles.
- **T-Bank** — in the bot and in the project, in roubles. Sends receipts.
- **Robokassa** — in the bot and in the project: a shop in Russia accepts roubles, in Kazakhstan — tenge. Sends receipts.
- **CloudPayments** — in the bot and in the project. Sends receipts.
- **Prodamus** — in the bot and in the project. Creates the receipt itself according to its dashboard settings.
- **bePaid** — in the bot and in the project.
- **LiqPay** — in the bot and in the project.
- **Crypto Pay** — in the bot only: payment in cryptocurrency through @CryptoBot.

Which currencies each system accepts and what to enter for it is on the connection pages.

## Pages in this section

- [Project payment systems](https://support.watbot.org/payments/project-accounts) — the "Accepting payments" tab: connecting, keys, notification URL, test mode.
- [Bot payment systems](https://support.watbot.org/payments/bot-integrations) — what to enter in the bot integration for each system.
- [Receipts](https://support.watbot.org/payments/receipts) — which systems send a receipt, VAT rate, tax system, the second receipt when an order is completed.
- [Bot payments and orders](https://support.watbot.org/payments/bot-payments) — lists, statuses, crediting the contact's account.
- [If something does not work](https://support.watbot.org/payments/troubleshooting) — the payment went through but the bot is silent or the order is not paid, and other common cases.