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Reschedule appointment

Moves the client's appointment to another free time. The services stay the same. The usual path: the "Reschedule button" on the appointment card → a screen with the "Booking time slots" element that has the "Rescheduling" field filled in → the "Reschedule appointment" block.

Reschedule appointment block: the appointment, time and specialistReschedule appointment block: the appointment, time and specialist

Settings

  • "Appointment" — usually {{ appointmentId }}. The appointment is searched among this client’s appointments in all branches.
  • "Time" — usually {{ slot }} from the time picker.
  • "Specialist" — empty means the same specialist.
  • "Refusal reason into a variable".

Exits

  • "Rescheduled" — the appointment is moved.
  • "Rescheduling failed" — the time is already taken, the appointment was not found, or the deadline has passed.

Specifics

An appointment can be rescheduled no later than the same deadline as cancelled — from the branch rule "Cancellation deadline, hours".