Chatbots#

Scenario builder The "Scenario" screen — the bot's scheme, working with the canvas, several scenarios in one bot, the order in which the bot replies and testing in the built-in chat. Connecting channels How to connect a bot to Telegram, VK, MAX, Viber and a chat on your website, and how the channels differ. Blocks How to add and connect scenario blocks, the settings every block shares, and a reference of all blocks by group. Mailings How to send a message to many of the bot's contacts at once — at a set time or by days of the week — and what you need for it. Templates Insert contact data, variables and calculations into message texts and block settings. Messages The "Messages" section — the bot's conversations with people from all channels in one window and manual replies on behalf of the bot. Contacts Who a bot's contact is, where to find the list of contacts and what the card stores — tags, variables, accounts and referrals. Links to chatbot Where to get the general link to the bot and its QR code, and how additional links take a person straight to the scenario you need. Lists in a chatbot How the bot works with the project's lists: the "Lists" section in the bot's menu, the bot's reference tables, choosing a list in a block, showing records in messages and team member permissions. Statistics What chatbot statistics show — link clicks, new visitors, requests and movement through blocks — and how to choose a period. CRM The chatbot's built-in CRM — requests from the scenario become deals that you move through stages on a board. Bot settings What is set up in the bot's "Settings" section — the name and time zone, notification recipients, integrations, team member access and the data processing policy. Managing bots The project's list of bots, creating a bot, templates, copying, moving between projects, transferring to another account, deleting and exporting data. Building a bot in the AI chat How to ask the AI to build a chatbot or fix a scenario from a description, how to confirm its changes and what the AI will not change in a bot.