Messages#

The "Messages" section holds the bot's conversations with all its contacts — from Telegram, VK, MAX, Viber and the website chat. Here you can see what a person wrote to the bot and what the bot replied, and here you can reply yourself: the message goes to the person in the same channel on behalf of the bot.

The section opens with the "Messages" item in the bot's menu.

What you need#

• A Pro subscription. The section works with a subscription. What else depends on it is on the What is available without Pro page.
• A connected channel. A conversation appears when a person has written to the bot in one of the connected channels. You cannot be the first to write to a person who is not among the contacts.
• The messaging permission — for team members. The bot's owner always sees the section, a team member sees it if their role has the "Messaging with customers" permission. See the Operator's work page for details.

How the section is arranged#

The window is divided into three parts:

• on the left — the list of conversations: the one with the latest message is at the top;
• in the centre — the conversation with the chosen contact and the reply field;
• on the right — a panel with the contact's card: their data, tags and variables.

On a phone, the screen fits one part: first the list of conversations, and after you choose one — the conversation. The arrow in the conversation's header returns to the list.

New messages appear on their own, there is no need to refresh the page.

Pages in this section#

• Conversations and messaging — the list of conversations and search, the message feed, sending text and files, reply templates, the conversation view and sound.
• Operator's work — how the bot hands a conversation over to a human, pausing and disabling the bot for a contact, the "correspondence only" mode, team members' permissions.

Website visitors#

If the bot has a web chat connected, every visitor who opens the chat on the website becomes a contact, and their conversation appears in the common list. You can reply to them the same way as in a messenger: the reply arrives in the chat on the website. How to connect the web chat is on the Web chat page.

Testing the bot#

The conversation you have while testing the bot in the builder does not get into the section.