Setting up booking in the AI chat#

Online booking can be set up by describing your business in words: "set up booking for Lavender Salon: Anna does haircuts and coloring on weekdays from 10 to 7, Olga does manicures two days on, two off". The AI creates a branch, adds services and specialists, sets their schedule and the booking rules and tells you whether clients can already book. You can fix an existing branch the same way: "set the coloring price to from $120", "Anna has Wednesday off".

You do not need a Pro subscription for this — just as for the section itself. You pay for the model's tokens — they are charged to "AI Credits". How they work is described on the Prices of additional services page.

How the setup turns on#

Open the AI chat — with the "AI chat" button on the top bar of the account — and describe what you need. There is nothing to switch on: the AI connects the booking setup tools by itself, and a "Booking setup" chip appears above the message field. If a bot or a mini app is being built in the same chat too, the chip names all of them — for example, "Building: mini app and booking".

You can also start from the branch: the "AI help" item in the branch's side menu opens the AI chat about it. The setup is on from the first message, and the branch summary is open on the right at once — no need to name the branch in the chat.

A new branch can also be started from the creation form: above it is the "Set up booking with AI" block. Click "Build", describe the task or pick an example and click "Build with AI" — the AI chat opens, and the description is sent to it as the first message.

In the chip's menu you choose the mode — "Ask first" or "Automatic" — and turn the setup off. When there are several builders, they share one mode, but each can be turned off separately. The modes are the same as for building a bot: see the Building a bot in the AI chat page.

Setting up a new branch#

1. Describe the business: which services there are, how long they take and what they cost, who provides them and on which days they work. Add the address and phone if you want clients to see them.
2. The AI offers to create a branch in the current project — the "Create a branch" card. If a branch already exists, the AI picks it.
3. Then, in one change, it adds the services, the specialists and their schedule — the "Set up booking" card.
4. In the "Ask first" mode, click "Apply", "Apply and don’t ask again" or "Reject" — just as when building a bot.

A change is saved as a whole or not at all: if something in it does not fit, nothing changes in the branch, and the AI fixes the request and tries again.

After every change, a branch card stays in the conversation: the name and the result — for example, "services: 5 · specialists: 2 · clients can book". The "clients cannot book yet" mark means clients cannot pick a time yet.

A click on the card opens the branch summary on the right:

• the address, the time zone and the slot step;
• the "Clients cannot book yet" block — what prevents clients from booking;
• the "Worth finishing" block — what works but is better fixed;
• the "Services" block — services with category, duration and price;
• the "Specialists" block — with position, services and the schedule by day: for a weekly schedule — by weekday, for shifts — "Day 1", "Day 2" and so on;
• links to the branch sections: "Services", "Specialists", "Schedule", "Booking rules", "Notifications", "Appointments". They open in a new tab.

The button in the panel's header opens the "Services" section of this branch.

Fixing an existing branch#

Name the branch in the chat — the AI finds it in the project — or open the branch and click "AI help" in its menu. Then describe what to change.

The AI changes only what you asked for. It recognizes services and specialists by their names, so asking again changes them instead of creating copies.

What the AI can do#

• Create branches in the current project and pick existing ones.
• Set the branch details: address, phone and time zone. See the fields on the Branches page.
• Set the booking rules: the time step, how long before the start clients can still book, how many days ahead booking is open, until when a client can cancel, automatic confirmation, whether phone and email are required, whether a comment is allowed. See the settings on the Booking rules and free time page.
• Add and edit services: name, category, description, duration (a multiple of 5 minutes), price — "from" is possible too, a break after the service. Missing categories are created automatically. See the fields on the Services and specialists page.
• Add and edit specialists: name, position, description and the services the specialist provides. A specialist can have their own price and duration of a service — as in the Own price and duration block.
• Set a schedule for each specialist: by weekday, starting on Monday, or in shifts — for example, "two days on, two off" with the date of the first working day. On a working day — the hours and up to five breaks, the other days are days off. How the schedule works is on the Work schedule page.
• Put service pictures and specialist photos by the links you gave. The AI downloads the picture into the branch. If it could not be downloaded, the service or specialist is saved without it, and the AI says so in its answer.
• Hide and show again services and specialists: a hidden service cannot be booked, a hidden specialist cannot be booked with.
• Check whether clients can book. Clients cannot book if there is no active service or no active specialist, if nobody provides some service, or if a specialist has no working days. It is worth finishing if a specialist has no services chosen or the branch has no address.

The AI does not make up prices, addresses or phones. If you only described the business, it suggests a list of services and specialists with typical durations and asks for the prices — or clearly marks them as examples to replace.

What the AI does not do:

• It does not delete branches, services or specialists — it only hides services and specialists. You can delete them in the "Appointments" section.
• It does not touch client appointments or the clients themselves. You keep the journal — see the Appointment journal page.
• It does not set up notifications, prepayment or reviews. This is done in the section — see the Notifications and reviews page.
• It does not change the branch currency.
• It does not put pictures from chat files. The AI puts a picture only by a link to it on the web.

Booking in a mini app#

A branch set up by the AI is available right away to building a mini app: the booking elements — services, specialists, free time, booking checkout — take its services, specialists and schedule. You can ask for everything at once: "set up booking for the salon and build a booking app". If the project has no branch yet, or the branch has no services, specialists or schedule, the AI sets up booking first and then builds the app. How booking works in the app is on the Booking through a mini app page.

What you need#

• No Pro subscription — neither for the section nor for the setup. Pro is needed for clients to book through a mini app and receive messages in a messenger. See the Appointments page.
• Permissions. The AI changes the branch within the same limits as you. A team member needs permissions from the "Appointments" block of their role: to create a branch — "Create branches", for the address, time zone and booking rules — "Configure branches", for services and specialists — "Services and specialists", for the schedule — "Work schedule". See the Appointments page.
• A suitable model — the same as for building a bot. If the selected model cannot handle the setup, a "Model … cannot set up booking" card appears in the conversation with a button to switch to a suitable one. See the Building a bot in the AI chat page.

If something does not work#

• The AI describes booking in text but creates nothing. The setup did not turn on. Ask directly: "set up online booking…". If the conversation shows a "Model … cannot set up booking" card, click the button on it.
• The AI said what it would do, but nothing happens. In the "Ask first" mode the change is waiting for your decision on the card — click "Apply".
• The card says "clients cannot book yet". Open the summary by clicking the card and look at the "Clients cannot book yet" block — it says what is missing. Most often a specialist has no schedule, or nobody provides a service. Ask the AI to fix it or do it yourself on the Work schedule and Services and specialists pages.
• A service or specialist has no picture. The link did not lead to a picture, or the picture is not available without signing in. The AI says so in its answer — give another link.