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Mailings

A mailing is a scenario the bot sends to many contacts at once: to all of them or to those picked by filters, at a set time or by days of the week. A person gets the first block of the scenario and then goes through it as usual — presses buttons, replies, moves to other branches.

Mailings are built in the "Mailings" section of the bot's menu.

List of the bot's mailings: a one-time one, one by days of the week and a completed oneList of the bot's mailings: a one-time one, one by days of the week and a completed one

Kinds of mailings

Kind When it goes out Where it is created
One-time Once, on the given date and time The "Mailings" section
By days of the week On the ticked days of the week at the same time, until it is stopped or the end date comes The "Mailings" section
From previous block Right away, to those who are now on the chosen blocks of the scenario Settings panel of the block

What a mailing needs

  • A Pro subscription. You can build and save a mailing without a subscription, but launching it requires Pro. See the What is available without Pro page for details.
  • A connected channel. A mailing goes to Telegram, VK, Viber and the website chat. There are no mailings in MAX — these are the rules of that platform. How the channels differ is described in the Connecting channels section.
  • Contacts. A mailing reaches only those who have already written to the bot: the bot cannot be the first to write to a person who is not among its contacts.

How it works

  1. Create a mailing: the name, channels and filters, the scenario, the sending time.
  2. Start it. The platform collects the recipients and sends the scenario at the set time.
  3. Follow the progress on the mailing's page: how many messages are sent and delivered, and where errors occurred. This is covered on the Launch and results page.

Who ends up among the recipients and how a person unsubscribes from mailings is on the Recipients and filters page.

The list of mailings

Above the list there is a search by name and groups by state: "Drafts", "Scheduled", "Sending", "Completed", "Stopped". Next to a group is the number of mailings in it; empty groups are hidden.

A mailing's row shows its kind, the sending time and time zone, the scenario, the number of recipients and the state. A click on the row opens the mailing's page, a click on the number of recipients opens their list.

In the "⋯" menu on the right:

  • "Edit" — open the settings. Available while the mailing is not started or is stopped.
  • "Copy" — create a draft with the same settings and scenario.
  • "Delete" — remove the mailing from the list. Stop a started mailing first.
The mailing list with the "⋯" menu open: edit, copy, deleteThe mailing list with the "⋯" menu open: edit, copy, delete

Limits

  • One bot can have no more than 50 mailings created per day.
  • No more than 24 mailings of one bot can be sending at the same time.
  • Messages go out gradually: the platform observes the messengers' limits on sending frequency, so a large mailing takes time.
Creating a mailing The four steps of the mailing form — the name, recipients, scenario and sending time. Recipients and filters Who gets a mailing, how to pick contacts with filters and how a person unsubscribes from mailings. Launch and results How to start and stop a mailing, what its states mean and how to read the sending results. Send from previous block How to send a scenario block to those who stopped at the blocks before it.