Requests, notifications and CRM
The blocks in this group work "behind the scenes" of the scenario. Some tell you and your team about a new request, others send a message or an email to another person, and others manage a deal in the built-in CRM — the bot's "CRM" section. How to add blocks and connect their outputs is covered in the section overview.
How to write to another contact
The three blocks below send a message not to the person going through the scenario but to another contact of your bots. They differ in who writes the text and what happens next.
| Block | Who writes the text | What the other person gets |
|---|---|---|
| "Contact Notification" | You — in the block settings | One message. The scenario moves on without the person's involvement |
| "Send a message" | The person — themselves, in free form | A conversation: both talk through the bot until they leave the dialogue |
| "Send a quick message" | You — ready-made phrases on buttons, the person picks one | The chosen phrase. The sender stays in the scenario |