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Watbot Docs

This is the reference for the Watbot platform: how its sections work, what block settings do, and how to use features that are not obvious at first glance.

The docs grow with every release. If you can't find what you need, use the search at the top of the page or contact support.

Help center in your AI

Connect the help center to Claude, ChatGPT, Cursor or another AI assistant — it will answer questions about Watbot from it and link to its pages. The help center MCP server address:

https://support.watbot.org/mcp

How to connect — on the page Help center in your AI (MCP). You can also hand a single page to AI without connecting anything — with the "Copy" button next to its title.

Sections

  • Quick start — your first chatbot in ten minutes: from creating it to connecting Telegram.
  • Chatbots — scenarios, blocks and everything about bots in messengers.
  • Scenario builder — the scheme, scenarios, how the bot chooses a reply and how to test the bot without a messenger.
  • Connecting channels — Telegram, VK, MAX, Viber and a website chat: how to connect them and how they differ.
  • Blocks — how to add and connect blocks, and a reference of all blocks: messages and buttons, logic, contact data, AI, lists, payments.
  • Mailings — how to send a message to many contacts at once: recipients and filters, sending time, results.
  • Templates — how to insert a contact's name and variable values into messages, do calculations and show text based on conditions.
  • Messages and contacts — conversations with people, the operator's work, the contact card, tags and variables.
  • Links to chatbot and statistics — links that start the scenario you need, and reports on how people go through the bot.
  • CRM — requests from the bot, the deal board and stages.
  • Bot settings and managing bots — notifications, integrations, team members' access, bot templates, copying and transferring a bot.
  • Mini apps — apps inside Telegram, MAX and a website chat: the screen builder, elements, data and publishing.
  • Mini landing pages and website widgets — a business-card page with links, and a button on your website with links to messengers and a chat with the bot.
  • Appointments — branches, services, specialists, schedule, the appointment journal and booking clients through a mini app.
  • Online schools — courses, quizzes, homework, selling access and the student portal.
  • AI — the AI chat in a project, models and AI Credits.
  • Knowledge bases — documents in which AI searches for answers: uploading, the plan, search testing and connecting to AI.
  • Lists — tables with project data — catalogue, price list, requests: fields, records, Excel import and export.
  • Tables — simple project tables that the bot can read.
  • Accepting payments — payment systems, receipts, the bot's payments and orders.
  • Account and projects — sign-in and security, profile, projects, team and permissions, notifications, paying for your account.
  • Plans and billing — the Pro subscription, the account balance and what is available without Pro.
Quick start Your first chatbot in ten minutes — create it, write a greeting, add a reply to a button, test it and connect Telegram. Chatbots Chatbot scenarios, blocks and data. Mini apps A mini app is a set of screens with buttons, forms and lists that opens in a messenger, in a website chat and in a browser. What it is, where it lives in your account and what you need to work with it. Mini landing pages A mini landing page is a small business-card page with text, images, buttons and a form that leads people to your chatbot. Where the section is, what you need to work with it and where to start. Website widgets A widget is a button in the corner of your website that opens a window with links to messengers and a chat with the bot. Where the section is, what is available without a subscription and how the platform checks widgets. Appointments An appointment journal for a salon, clinic or studio — branches, services, specialists, schedule, clients and booking through a mini app. Online schools How an online school works on the platform — courses, quizzes, homework, selling access and the student portal — and what you need to launch one. AI What AI features the platform has — the AI chat, the AI agent in a bot, building a bot, a mini app and a mini landing page, knowledge bases — and how they are paid for. Knowledge bases Documents in which AI searches for answers — what a knowledge base is, what you need, how to create a base and what the section contains. Lists Lists are tables with your data in a project: a catalogue, a price list, a schedule, requests. Where they live, who works with them, who can access them and what their limits are. Tables Project tables — spreadsheets with sheets and columns A, B, C… whose rows the bot shows to people. Where they are, who can access them and how they differ from lists. Accepting payments How to accept payments from customers through a chatbot, a shop and an online school — payment systems, receipts, lists of payments and orders. Account and projects Sign-in and profile, two-factor authentication, projects, team and roles, account notifications and billing — everything that belongs to the account rather than to a single bot or landing page. Plans and billing How billing works — the Pro subscription, the account balance and the services that are added separately.