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Chatbot

These blocks work with the person's contact in the chatbot: the bot writes to the person, starts a scenario for them, tags the contact.

When there is a contact. There is a contact when the app is opened from the bot — in Telegram, MAX or a website chat — and the person has written to that bot. A guest from a browser has no contact. In that case the block goes through the "No contact" exit: lead it to a screen with a hint to open the bot.

Which bot. The bot is connected to the app in "Settings" — see Versions and publishing. Without connected bots, the "Bot scenario" block shows the hint "No bot is linked to the app — link one in the app settings.".

The "No contact" exit also fires on other block failures — an empty message, a scenario not found, no tags set. The reason gets into the error log.

Bot message The "Bot message" block — the bot writes to the person in the messenger the app was opened from, a single message or a chain of text and files. Bot scenario The "Bot scenario" block starts a chatbot scenario for the person from the beginning — the main one or a chosen one — just like the "Scenario" block in the chatbot builder. Contact tags The "Contact tags" block adds and removes the contact's tags in the chatbot — the ones mailings, funnels and bot conditions work with.