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Bot scenario

Starts a chatbot scenario for the person from the beginning — just like the "Scenario" block in the chatbot builder. For example, after an order in the app the bot starts a delivery survey or a series of messages.

Bot scenario block: the bot and "Main scenario"Bot scenario block: the bot and "Main scenario"

Settings

  • "Chatbot" — one of the bots connected to the app.
  • "Scenario" — "Main scenario" or another scenario of the chosen bot. Scenarios in folders are shown with a path: "Folder / Scenario".

"Main scenario" is the one the bot starts a conversation with; temporary and alternative main scenarios are taken into account.

Exits

  • "Started" — the scenario is queued for sending.
  • "No contact" — the person has not written to the chosen bot, the bot was unlinked from the app, or the scenario was not found.

Specifics

  • The person is looked up in the chosen bot. If the app was opened from another connected bot, the contact is found by the Telegram or MAX account.
  • The scenario starts from its first block, even if the person is currently somewhere else in the scenario.