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User tags

Adds and removes the app user's tags: "customer", "vip", "survey done". These are the app's own labels — everyone who opened it has them, even a browser guest without a chatbot.

The User tags blockThe User tags block

Settings

  • "Add tags" — type a tag and press Enter.
  • "Remove tags".

Tags are removed first, then added. Variable placeholders work in a tag: {{ name }}.

Exits

  • "Done" — the tags are changed.

Specifics

  • Up to 20 tags in each list at a time, a tag is up to 255 characters.
  • One person can have up to 500 tags: new ones beyond that are not added.
  • Tags are visible in the user card in the "Users" section and in the appTags variable; "User tag" conditions work with them.
  • The chatbot contact's tags — the ones mailings work with — are changed by another block: "Contact tags". How the two kinds of tags differ is on the App data page.