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Receipts

The platform does not print receipts itself and is not an online cash register. It passes the receipt contents to the payment system together with the payment, and the payment system registers the receipt through its online cash register and sends it to the buyer. That is why the online cash register must be connected in the payment system's dashboard.

Receipt settings depend on where you accept payments: in the project — for a shop and an online school — or in a chatbot.

Which systems send a receipt

  • YooKassa — sends a receipt in the project and in the bot. In the project it supports the second receipt.
  • T-Bank — sends a receipt in the project and in the bot. In the project it supports the second receipt.
  • Robokassa — sends a receipt in the project and in the bot. In the project it supports the second receipt — only for a shop in Russia.
  • CloudPayments — sends a receipt in the project and in the bot. In the project it supports the second receipt if "Cash register INN" is filled in.
  • Prodamus — receives the order contents and creates the receipt itself according to its dashboard settings.
  • bePaid — receipt data is not sent.
  • LiqPay — receipt data is not sent.
  • YooMoney — receipt data is not sent.

Receipts in the project

The settings are in the connection window on the "Accepting payments" tab, in the "Fiscal receipts (54-FZ)" block. Only systems that send a receipt have this block.

The payment system connection window with receipts turned onThe payment system connection window with receipts turned on
  • "Send the receipt to the payment system" — the main switch. Turn it on if the payment system sends receipts to the tax service through its online cash register. While it is off, the other settings are hidden and the connection is marked "no receipts" in the list.
  • "Tax system" — General (OSN), Simplified (income), Simplified (income minus expenses), Unified agricultural tax or Patent; YooKassa also has UTII (ENVD). If you leave the field empty — "As set in the payment system" — the tax system is not passed in the receipt, and the cash register takes it from its own settings.
  • "Default VAT rate" — for products without their own rate and for delivery. Options: "No VAT", 0%, 5%, 7%, 10%, "20% (until 2026)" and 22%.
  • "FFD version" — the fiscal document format version of your online cash register: 1.05 or 1.2. A new connection has 1.2.
  • "Issue the full payment receipt" — the second receipt when a shop order is completed. More on it below.

Warning

With T-Bank, if the "Tax system" field is empty, OSN goes into the receipt. Choose your tax system explicitly.

Important

A receipt cannot be sent to the buyer without an address. If receipts are on and the order has neither the buyer's phone nor email, the payment will not start: "To send a receipt, add the customer phone or email to the order.".

VAT rate

The rate in the receipt is taken from the product or course, and if it is not set there — from the connection.

  • Online school. The school settings have the "VAT rate in the receipt" field in the "Accepting payments" section. The value "As in the payment system settings" means the connection's rate.
The receipt VAT rate in the school’s payment settingsThe receipt VAT rate in the school’s payment settings

Not every cash register accepts every rate:

  • T-Bank does not accept the 20% rate.
  • CloudPayments does not accept the 20% rate.
  • Robokassa in Russia accepts 0%, 5%, 7%, 10%, 20% and 22%, in Kazakhstan — 0%, 5%, 12% and 16%.
  • YooKassa accepts 0%, 5%, 7%, 10%, 20% and 22%.

Russian cash registers do not accept the 12% and 16% rates. If the rate does not fit, the payment is not created, with the message "The …% VAT rate does not fit this payment system receipt. Choose another rate for the product, course or in the receipt settings.".

What goes into the receipt

An online school course. The receipt has one line — a service with the "full payment" flag: access to the course opens right after payment, so no second receipt is needed.

Robokassa in Kazakhstan

If "Kazakhstan" is chosen as the country in the connection, the receipt block looks different: the receipt is issued by Uchet.Kassa-Online with Kazakhstan VAT rates. There is no tax system, FFD version or second receipt here, and the rates to choose from are "No VAT", 0%, 5%, 12% and 16%.

Robokassa receipt settings for KazakhstanRobokassa receipt settings for Kazakhstan

Receipts in a chatbot

In a bot, the receipt data is collected from two places: the tax system and VAT rate come from the integration, and the payment subject and payment method flags come from the payment block itself.

  • YooKassa. A receipt is always sent. In the integration — "Tax system" and "VAT rate", in the block — "Subject" and "Mode".
  • Robokassa. A receipt is sent if the "Send receipts" switch is on in the integration. "Tax system" and "VAT rate" are there too, and the block has "Payment mode" and "Payment subject".
  • Cloudpayments. A receipt is sent if the "Send receipt" switch on the integration's "Receipt" tab is on. "Tax system" and "VAT rate" are there too, and the block has "Payment mode" and "Payment subject".
  • T-Bank. A receipt is sent if the "Send receipt" switch is on in the integration. "Tax system", "VAT rate" and "FFD version" are there too. The block has "Payment mode", "Payment subject", "Measure of quantity of the subject of calculation" and product marking.
  • Prodamus. The block sets "Payment mode" and "Payment subject", and Prodamus creates the receipt.

To send a receipt, the payment system needs the buyer's phone or email. If the contact has neither, the bot first asks the person to enter a phone number.

Bot payments have no second receipt: if the law requires one from you, issue it in the payment system's dashboard.