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Links to chatbot

A link to the chatbot is an address that takes a person to the conversation with the bot in a messenger. It is placed on a website, in social networks, in ads, or printed as a QR code on a business card or packaging.

There are two kinds of links:

Kind What it starts How many
General link The bot's main scenario One for every connected messenger
Additional link The scenario you have chosen As many as you need: one for each ad campaign, product, version of the text

The links are gathered in the "Links to chatbot" section of the bot's menu. On the right is the list of messengers, on the left — the links of the chosen messenger.

What you need

  • A Pro subscription. The section opens only with a subscription: links bring people to the bot, and that is already the bot at work. See the What is available without Pro page for details.
  • A connected messenger. Until a messenger is connected, the section shows the "Connect messenger" button instead of links. How to connect a channel is in the Connecting channels section.

Note

The website chat has no links in this section: a visitor opens it with the widget's button right on the page. How to set this up is on the Web chat page.

At the top of a messenger's page is the "General link to the chatbot" row. It appears on its own as soon as the messenger is connected.

  • "Copy" — copies the link.
  • "QR code" — opens a window with the QR code of this link. Above the code are the bot's name in the messenger (for VK — the community's name) and the link itself.
  • The gear icon — opens the window of the connected messenger, where you can change the connection data. The icon is visible to those who have the "Editing channels" permission.

The general link is a short address of the platform, not the bot's direct address in the messenger. A person opens it, the platform records the click and sends the person to the messenger. Thanks to this, visits are visible in the statistics.

  1. A person opens the link.
  2. The platform sends them to the messenger — right away or through a page with a button (it depends on the messenger, see the table below).
  3. The conversation with the bot opens in the messenger, and the bot starts a scenario: the main one for the general link, and the one chosen for the link for an additional link.
Messenger How it opens
Telegram The conversation with the bot right away
MAX The conversation with the bot right away
VK A page with the bot's name and the "Send to VK" button
Viber A page with the bot's name and the "Send to Viber" button

If the personal data processing policy is turned on in the bot settings, Telegram and MAX also open through a page with a button: on it the person accepts the policy. The policy is set up in the bot settings.

Contacts' personal referral links are not created or shown in this section. The bot builds them itself — with a template in the message text, separately for every contact. The functions are listed on the Function reference page, and how referrals work is in the Contacts section.

Action What is needed
Open the section, copy the general link, open its QR code The "View channels" permission
Create, change and delete additional links, open their QR code and chart The "Editing channels" permission
The "Statistics" button above the list of links The "View analytics" permission

The bot's owner can do everything. Team members' permissions are set up in the bot settings.

Pages in this section

  • Additional links — how to create a link to the scenario you need, how links of different messengers differ and how to pass ad tags to the bot.
Additional links How to create a link that starts the bot scenario you need, pass ad tags to the bot and compare links by visits.